110% SATISFACTION GUARANTEED (We mean it)
WHEN WILL MY ORDER SHIP?
We’re committed to getting your order to you as soon as possible, and as soon as your order comes through, we go straight to work. First, we process the order — we do the nitty-gritty backend stuff and prep the pieces needed to print your shirts. Then we print. We make every shirt to order, so sometimes this step might take a couple days, depending on volume. The bottom line: we want to get you the best design on the best shirt/product, and make sure everything is just how you want it. From there, we package your order with love and send it on its way. Shirts, jewelry, and accessories may ship from different locations.
Depending on your location, your order will likely arrive 7-10 days after it ships, or 12-15 days after you place the order. If ordering a shirt and necklace it will be coming from 2 different locations. Our fulfillment is located in multiple areas.
HOW DOES FAITH ABOVE HANDLE RETURNS?
Please send item within 30 days of your purchase to receive a refund. The item must be unworn/unwashed for a refund and in new condition. Please include a note as to why the item is being returned along with your order number and name. Please allow 5-7 days to have the amount refunded back onto your form of purchase.
Faith Above (Attn: Exchanges) : 107 Springdale Ct, Swainton NJ 08210
HOW DOES FAITH ABOVE. HANDLE EXCHANGES?
ALL CLEARANCE ITEMS ARE FINAL.
How can I contact you?
Our customer service email is firstname.lastname@example.org
How long does it take to receive my order?
- Orders typically take about 10 days to ship but please see the item description to get the most accurate time frame as it varies per product.
- All Faith Above orders are custom designed and engraved/printed-on-demand individually when you order. In other words, we don't have boxes of products ready-to-ship. This allows us to add personalization to items or customize as you want.
- Orders can take up to 3-5 Business days to arrive once shipped. If you need your order sooner for an event or as a gift, please reach out to customer service and we will do our best to make sure it arrives on time.
How can I track my order?
- You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.
- Please review the emailed receipt we send after each order is placed to see the most up-to-date processing times.
How does the apparel fit?
- Please see sizing charts on each product sales page for apparel.
How can I exchange an item?
- YES! Hassle-free returns! Please email email@example.com with your name, order #, and reason for returning.
- If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.
*Exchanges must be made within 60 days from the date your item was delivered.
*Unfortunately we cannot take returns for Personalized items unless it's a quality issue. Those sales are final.
Do you offer refunds?
- ABSOLUTELY! If you don't love your Faith Above item, we will refund your money. Refunds must be processed within 60 days of your purchase date. Item must be in the same condition as you received it. Simply contact customer service and let them know you are returning the item and once we receive the item and inspect it a refund will be issued.
- Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly. Also, please allow 2-3 business days to have the amount refunded back onto your form of purchase. Once a refund is processed you will receive an email notification.
Returns Address: Faith Above (Attn: RETURNS): 107 Springdale Ct, Swainton NJ 08210